How to Start a Return or Exchange
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Email us at info@luckyhoney.nyc with your order number and the item(s) you’d like to return or exchange.
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If your request is within 14 days of delivery and meets our return eligibility requirements, we’ll send you a pre-paid return shipping label.
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Package the item(s) securely in original packaging and drop them off at the nearest carrier location.
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Once we receive and inspect the returned item(s) and confirm they are in sellable condition, we’ll process your refund or exchange within 5 business days.
Return, Exchange, and Refund Policy
At Lucky Honey, we want you to love your purchase. If something’s not quite right, we’re here to help!
Lucky Honey gladly accepts merchandise for exchange or refund within 14 days of delivery. To be eligible for a return:
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All items must be in sellable condition, with original tags attached and returned in the original packaging.
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Socks: Must be unworn, undamaged, and in original packaging.
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Apparel: Must be unwashed, undamaged, and in original packaging with tags attached.
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Returns must be accompanied by proof of purchase (such as an order confirmation or receipt).
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A pre-paid return shipping label will be provided to make your return easy. Just print the label, package your items, and drop it off at your nearest carrier location.
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Original shipping charges are non-refundable.
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Once your return is received and inspected, we’ll issue your refund or process your exchange within 5 business days.
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Items purchased through third-party retailers must be returned through the original place of purchase.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, we sincerely apologize.
Please email us at info@luckyhoney.nyc within 7 days of delivery, and we’ll make it right as quickly as possible — at no cost to you.
Holiday Return Policy
To make gifting easier, we offer extended returns during the holiday season.
Orders placed between November 15 and December 25 are eligible for return or exchange through January 15 of the following year.